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Cisco Unified IP Phone 8961
High-Performance Multimedia Communications

Cisco Unified IP Phone 8961
Cisco Products
Cisco Unified IP Phones 8900 Series
Cisco Unified IP Phone 8961, Charcoal, Standard Handset, Spare
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Cisco Unified IP Phone 8961, Charcoal, Slimline Handset, Spare
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Cisco Unified IP Phone 8961, White, Standard Handset, Spare
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Cisco Unified IP Phone 8961, White, Slimline Handset, Spare
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The Cisco Unified IP Phone 8961 is an advanced professional media endpoint that delivers an enhanced user experience with an easy-to-use and eco-friendly ergonomic design. Highlights of the portfolio include introduction of higher-resolution (VGA) color displays, a USB port, Gigabit Ethernet connectivity, and High-definition (HD) voice support, enabling a more productive user experience for multimedia application engagement. Application support includes XML applications. The Cisco Unified IP Phone 8961 is an ideal solution for knowledge professionals, administrative managers, and executives.

High-Performance Multimedia Communications

Enhance collaboration within your business with high-performance multimedia endpoint communications.

The Cisco Unified IP Phone 8961 delivers comprehensive multimedia communications and advanced feature capabilities in an elegant ergonomic design that is both user- and eco-friendly.

Features include:

  • Ten tri-color illuminated LED feature/session keys support at-a-glance status for both primary and shared lines
  • Large 5-inch, backlit, vibrant high-resolution, fully-adjustable color display enhances user experience with easier viewing
  • One USB 2.0 port supports USB wired headsets for added choice and convenience
  • High-definition voice (HD voice) delivers greater clarity in communications
  • Gigabit Ethernet switch ports help enable collocation of a multimedia PC for reduced infrastructure costs
  • Supports one Cisco Unified IP Color Key Expansion Module, for added scalability of line/feature keys
  • Support for Cisco and third-party XML applications transform business processes and enrich user experiences.
  • Two color options and handset styles increases flexibility and comfort
  • Display capable of right-to-left language presentation enhances user experience
  • Rounded ergonomic keys enhance tactile feel

Eco-friendly features include:

  • Reground and recyclable plastics.
  • Deep-Sleep power option reduces power consumption in off-hours up to 90 percent over the phone in active state during the workday for energy cost savings.

This product is part of the Cisco Collaboration 2009/2010 Launch. For more details on availability, pricing, and ordering, please contact your local Cisco account representative or Channel Partner account representative.

Features and Benefits:

Table lists the features and benefits of the Cisco Unified IP Phone 8961.

Feature Benefit
Ergonomic Design Highly usable and intuitive arrangement of lines, features and calls. Transfer, Conference and Hold appear on hard keys to reduce the number of presented softkeys to a maximum of 4 per call state.
Customization This model can be ordered as Arctic White or Charcoal Gray. Handsets are available internationally as slimline (5oz, 140g) or standard (6oz, 170g) and can be mixed and matched between users within the same work environment to enable a feeling of customization and ownership among the users.
Display VGA presentation for calling and applications. 5-inch (10 cm) graphical TFT color display, 24-bit color depth, 640 x 480 effective pixel resolutions, with backlight. Display also supports localization requiring double-byte Unicode encoding for fonts.
Ethernet Internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000 BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a collocated PC. System administrator can designate separate VLANs (802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic.
USB 2 USB ports accelerate the usability of call handling and applications by enabling wired and wireless headsets.
5 lines expanding to 41 with 1 Key Expansion Module The convenience of many speed dials or programmable features, or the necessity of following the activity of many lines. Up to 200 calls supported per device.
Buttons 5 feature/call session buttons with state indicating LEDs
Applications, Directories, Voicemail
Conference, Transfer, Hold
Volume Up/Down
Back-lit Mute, Speakerphone, Headset
Back, End Call, 5-Way Navigation Pad
Arabic keypad (only available through unique SKUs. See table 5 for more details)
Key Expansion Module Available separately, enables advanced use of lines, speed dials and features.
Headset Support Analog RJ-9 and USB wired and wireless headsets are supported.
New User Experience Advanced organization of lines, speed dials and programmable features separate from call appearances. Great for those who make few calls per day, better for those who handle dozens of calls per hour.
SIP Signaling SIP interoperation with the call control and partner applications enables a rich unified communications solution.
Application Support XML applications provided by Cisco's application development partners or customers' own development staff.

Technical Specifications:

Product Specifications
Protocols SIP for signaling
H.264 for video
Connectivity 10/100/1000 wired Ethernet network port plus switched PC port
Options Arctic White or Charcoal Gray color
Slimline (5oz, 140g) or Standard (6oz, 170g) handset
Language Support Arabic, Bulgarian, Catalan, Chinese (People's Republic of China), Chinese (Hong Kong), Chinese (Taiwan), Croatian, Czech, Danish, Dutch, English - plus localized prompts for the UK, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Spanish (Spain), Slovak, Swedish, Serbian (Republic of Serbia), Serbian (Republic of Montenegro), Slovenian, Thai, Turkish
Physical Dimensions (HxWxD) 9.2" (23.4 cm) x 10.33"(26.25 cm) x 1.56"(3.97 cm)
In slab mode with the footstand removed
Power IEEE Power over Ethernet 802.3af and 802.3at supported, class 4. The 8961 is compatible with both class 3 and class 4 IEEE PoE switch blades and supports both Cisco Discovery Protocol (CDP) and Link Layer Discovery Protocol - Power over Ethernet (LLDP-PoE)
Temperature Range
Operational Temperature 32 to 104°F (0 ~ 40°C)
Relative Humidity 10 to 95% (noncondensing)
Storage Temperature 14 to 140°F (-10 to 60°C)
Quantity Shipped per Pallate 320 units
Calling Features
Calling Feature Support
  • + Dialing
  • Abbreviated dialing
  • Adjustable ringing and volume levels
  • Adjustable display brightness
  • Agent Greeting/Whisper Coaching
  • Application Launch Pad
  • Auto-answer
  • Auto-detection of headset
  • Barge
  • Callback
  • Call forward
  • Call forward notification
  • Call history lists
  • Call park
  • Call pickup
  • Call timer
  • Call waiting
  • Caller ID
  • Corporate directory
  • Conference
  • Direct transfer
  • Extension mobility service
  • Fast-dial service
  • Forced access codes/Client matter codes
  • Group call pickup
  • Hold
  • Intercom
  • Immediate divert
  • Join
  • Last-number redial
  • Malicious-caller ID
  • Message-waiting indicator
  • Meet-me conference
  • Music on hold
  • Mute
  • Network profiles (automatic)
  • On- and off-network distinctive ringing
  • OPickUp
  • Personal directory
  • Predialing before sending
  • Privacy
  • Redial
  • Ring tone per line appearance
  • Service URL
  • Shared line
  • Time and date display
  • Transfer
  • Visual Voice Mail
  • Voice Mail
Audio Codec Support G.711a, G.711u, G.729a, G.729ab, G.722, iSAC and iLBC audio compression codecs.
Configuration Options
  • Dynamic Host Configuration Protocol (DHCP) client or static configuration
  • Support for online firmware upgrades using Trivial File Transfer Protocol (TFTP)
  • Domain Name System (DNS)
  • HTTP Firmware Management
Network Features
  • Cisco Discovery Protocol (CDP)
  • Link Layer Discovery Protocol Power over Ethernet (LLDP-PoE)
  • Transparent secure roaming
  • Provisioning of network parameters through DHCP
  • Switch Auto-Negotiation
  • VPN Client
Security Features
  • Certificates
  • Image authentication
  • Device authentication
  • File authentication
  • Signaling authentication
  • Media encryption using Secure Real-Time Protocol (SRTP)
  • Signaling encryption using Transport Layer Security (TLS) Protocol
  • Certificate authority proxy function (CAPF)
  • Secure profiles
  • Encrypted configuration files
Provisioning and Manufacturing
  • Cisco Unified Communications Manager Express Version Negotiation
  • Web server for configuration and statistics
  • QoS reporting: jitter, delay, dropped packets, and latency on a per-call basis
  • Real Time Control Protocol (RTCP) support and monitoring
  • Syslog

Unified Communications Manager Support

  • Cisco Unified Communications Manager version 7.1(3a)SU1 or later.
    - Some features require more recent version of UC Manager and Dev Pack support. Please check the release notes for more information.
  • Survivable Remote Site Telephony (SRST) version 4.3 or later.
  • CME 8.6 or later


Phone licensing is dependent on the call control platform and its policies. For the Cisco Unified Communications Manager, the 89 requires 4 Device License Units (DLUs) or an Enhanced IP User Connect License for UCM release 7.1(5) or later. There are no special license plus phone bundles for Tier II distributors. The 8961 is not supported on non-Cisco third party call control systems.


Download the Cisco Unified IP Phone 8961 Datasheet (PDF).

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Pricing Notes:

Cisco Products
Cisco Unified IP Phones 8900 Series
Cisco Unified IP Phone 8961, Charcoal, Standard Handset, Spare
Our Price: Request a Quote
Cisco Unified IP Phone 8961, Charcoal, Slimline Handset, Spare
Our Price: Request a Quote
Cisco Unified IP Phone 8961, White, Standard Handset, Spare
Our Price: Request a Quote
Cisco Unified IP Phone 8961, White, Slimline Handset, Spare
Our Price: Request a Quote