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C&W Business to Offer Cisco Collaboration as a Service over its MPLS Networks | |
Posted: Mon Mar 21, 2016 03:53:08 PM | |
Includes Cisco Hosted Collaboration Solution (HCS) for the Contact Center, becoming the first partner to offer this service over its facilities across the Caribbean and Latin American region MIAMI, FL, March 21, 2016 – C&W Business, a division of Cable & Wireless Communications Plc (CWC), today announces that it will offer Cisco® Unified Communications as a Service over its multiprotocol label switching (MPLS) network to its customers across the Caribbean and Latin American region. The C&W Business portfolio will also include the Cisco Hosted Collaboration Solution (HCS) for the Contact Center. C&W Business will become the first supplier in the Caribbean and Latin America to offer a contact center in the cloud, which represents a more agile, efficient, flexible and scalable contact center solution. Cisco HCS is a next-generation unified communications and collaboration platform for partners who want to offer unique Cisco collaboration technologies using hosted and managed models. By consuming collaboration services from the cloud, organizations have the flexibility to choose the collaboration applications specific to their requirements. Cisco HCS will be hosted at the C&W Business data centers and will be delivered to customers over C&W Communications’ world-class, SIP-enabled fiber IP (terrestrial and submarine) fault-tolerant networks, covering over 48,000 kilometers of fiber across the Caribbean and Latin American region, allowing C&W Business to deliver highly secure and reliable data, voice and video services efficiently to its customers. C&W Business will offer customers:
In addition, existing Cisco collaboration customers can migrate their “on premises” solution into this cloud and maintain their investment in licensing. C&W Business is a Cisco Gold Certified Partner with specializations in Advanced Collaboration Architecture, Advanced Data Center Architecture and Cisco Managed Service Provider, among others. Supporting Quotes
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